We recently got the Bekant sit/stand from IKEA As-Is section and it wouldn’t go up, only the down button worked. So we tried resetting it, Googled ideas, and finally called the Google help desk. They sent a new remote after I suggested this as an option, no charge. 7 full days later, it arrived plugged it in and it had the same problem. We finally tried sending it all the way down and then it would go up. I was afraid to try this incase it was stuck at the bottom, but our only option was to try to take it back and it would fit in the car better in a lower position. Hopefully anyone else who has this problem can try and see if this works.