I’ve got a followup to my earlier post about Buy.com. My girlfriend submitted a complaint to Michigan’s Attorney General’s office on their website describing her experience. They then contacted Buy.com, who decided not only to finally ship her bag but they also gave it to her for free!
It was certainly a good resolution on their part, but I think she would have rather just gotten the bag at the listed price when she bought it without having 4 months of uncertainty. It’s a shame that she couldn’t resolve this with Buy.com’s support and was forced to contact the AG.