My friend Rey ordered a 1TB hard drive that he found on Pricewatch.com. It was going for half of what it would normally cost, about $350. He too was denied this amazing deal.
I think that most online retailers (as many catalog retailers do) place disclaimers/Terms of use on their sites about incorrect prices. Specifically on how they won’t honor them.
Buy.com says: 9. No Responsibility To Sell Mispriced Products Or Services. Buy.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Buy.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Buy.com shall immediately issue a credit to your credit card account in the amount of the charge.
So it seems to me that Buy.com has the perfect out in this situation. What’s screwed up is that they are not just quoting their own policy, but rather keeping hope alive. If they were straight forward about their policy it might be less aggrevating. However, it might be the case that the person on the other end of the Buy.com clandestine hotline hasn’t been fully briefed on the goings and doings of the Buy.com policy.
I’d be pissed too…not about the loss of the sale…but rather the dicking around.