According to Duane if you call T-Mobile before 11:00 AM Eastern time you will get an American representative. After 11:00 AM the calls are off shored to India or whatever country they send the calls. This is based on his experience of calling them every 4 days for a month because they are fucking him over on his Nokia 3650 order. This seems a little odd though, due to the fact that 11:00 AM Eastern is 8:30 PM in New Dehli but maybe that’s just how the work shifts go over there.